Problem logging in page 1

Prune

01-11-2010, 05:42 PM

when ever i start up the game it fails to log me in and goes to a small table saying connection problem even when i am connected to the internet.
I have configurared my firewall to allow traffic from port 27272. I have never had this problem till recently so it is rather strange :L

Can anyone assist me in my time of need? :P

thanks,
Prune

Buzz

01-11-2010, 09:26 PM

I am actually having the same problem, so you're not alone Prune :)
It was working fine like 10 hours ago, but the past few hours, it keeps giving the connection error. I checked my port forwarding, and it seems ok.

Karl

01-11-2010, 09:43 PM

we have opened a support ticket with our server provider. please run a tracert to altitudegame.com:

Open a command prompt and type tracert altitudegame.com


Start menu
run
cmd
tracert altitudegame.com


You will get something similar to the following:
C:\Documents and Settings\karl>tracert altitudegame.com

Tracing route to altitudegame.com [75.102.27.114]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms *** [192.168.*.*]
2 7 ms 7 ms 16 ms 73.107.*.*
3 5 ms 9 ms 5 ms ge-1-1-ur01.lascruces.nm.albuq.comcast.net [68.85.224.129]
4 40 ms 34 ms 33 ms te-7-3-ar01.albuquerque.nm.albuq.comcast.net [68.85.65.5]
5 43 ms 43 ms 43 ms te-0-6-0-4-cr01.denverqwest.co.ibone.comcast.net [68.86.91.25]
6 37 ms 35 ms 37 ms pos-0-3-0-0-cr01.santateresa.tx.ibone.comcast.net [68.86.86.174]
7 55 ms 55 ms 54 ms pos-1-8-0-0-cr01.losangeles.ca.ibone.comcast.net [68.86.86.13]
8 60 ms 54 ms 53 ms TenGigabitEthernet9-1.ar2.LAX2.gblx.net [64.209.88.29]
9 100 ms 99 ms 101 ms as3549.xe-7-1-0.cr2.ord1.us.nlayer.net [69.31.111.222]
10 101 ms 100 ms 99 ms po6.ar2.ord1.us.scnet.net [69.31.111.6]
11 100 ms 101 ms 100 ms 62.po2.ar2.ord6.us.scnet.net [75.102.3.230]
12 101 ms 103 ms 101 ms as36352.ge9-45.ar2.ord6.us.scnet.net [75.102.4.26]
13 100 ms 99 ms 101 ms ge-0-1.FZ146.core.chicago.colocrossing.com [205.234.203.250]
14 102 ms 100 ms 101 ms unknown.ord.colocrossing.com [75.102.27.114]

Phenoca

01-12-2010, 05:35 AM

Cool. Mine works!

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Diego Bank>start menu
The system cannot find the file menu.

C:\Documents and Settings\Diego Bank>tracert altitudegame.com

Tracing route to altitudegame.com [75.102.27.114]
over a maximum of 30 hops:

1 7 ms 10 ms 11 ms 10.90.128.1
2 28 ms 13 ms 13 ms cgowave-smri-ubr.cgocable.net [24.226.12.186]
3 15 ms 13 ms 15 ms 30-0-226-24.cgocable.net [24.226.0.30]
4 15 ms 23 ms 14 ms 67.69.228.5
5 15 ms 14 ms 16 ms agg1-toronto47_7-1-0.net.bell.ca [64.230.134.121
]
6 16 ms 18 ms 15 ms newcore3-toronto12_pos0-9-0-0.net.bell.ca [64.23
0.131.225]
7 28 ms 26 ms 27 ms newcore1-chicago23_so2-0-0.net.bell.ca [64.230.1
47.166]
8 28 ms 25 ms 26 ms bx5-chicagodt_xe-0-0-3_0.net.bell.ca [64.230.186
.106]
9 28 ms 28 ms 26 ms ae4-305.cr1.ord1.us.nlayer.net [69.31.111.97]
10 26 ms 31 ms 27 ms ae0-40g.cr2.ord1.us.nlayer.net [69.31.111.154]
11 29 ms 28 ms 29 ms po6.ar2.ord1.us.scnet.net [69.31.111.6]
12 31 ms 29 ms 28 ms 62.po2.ar2.ord6.us.scnet.net [75.102.3.230]
13 32 ms 29 ms 29 ms as36352.ge9-45.ar2.ord6.us.scnet.net [75.102.4.2
6]
14 29 ms 28 ms 27 ms ge-0-1.FZ146.core.chicago.colocrossing.com [205.
234.203.250]
15 30 ms 31 ms 29 ms vapor.nimblygames.com [75.102.27.114]

Trace complete.

Prune

01-12-2010, 04:28 PM

ok - i did that and it all checked out ok, but when i tried running it again it still had the same problem saying "connection problem" and showing the 4 options

What do i do next in order to make it work?

Buzz

01-12-2010, 04:50 PM

My connection works fine now... no more problems

Prune

01-12-2010, 08:00 PM

eh... i did the instructions provided my Karl and tried running altitude again for the thrid time and with no luck ('connection problem') can you suggest any other alternatives which might resolve this problem?

SkyTiger

01-13-2010, 12:25 AM

I am constantly having this problem on and off. I found out that the hard way around it is to uninstall altitude, and reinstall it.
Altitude Staff, please look into this problem. Its - annoying when we don't get proper tech support for something as urgent as "CAN'T PLAY"!!

Other people with similar problem:
http://altitudegame.com/forums/showthread.php?t=2347
http://altitudegame.com/forums/showthread.php?t=2251
http://altitudegame.com/forums/showthread.php?t=2179

and by myself 2 weeks ago with NO REPLY:
http://altitudegame.com/forums/showthread.php?t=2208

c'mon, its obvious a bunch of us are having this problem. Please post a general fix for this problem.

lamster

01-13-2010, 12:45 AM

Unfortunately there is no general fix to most of these problems, they reflect regional connection issues. The master server is in Chicago, USA -- intermittent connection problems are almost always caused by regional connection problems routing from your local ISP to our master server. If there is a specific region that is experiencing connection problems related to our server (e.g. not traffic shaping by your ISP or general traffic limitations from your region to the US) our bandwidth providers may be able to resolve the issue by contacting their network peers. In that case we will need to know the country you are connecting from, and we'll need a full trace route:

Start -> Run -> Cmd

tracert vapor.nimblygames.com

Wait for the trace route to finish.

Using your mouse, left click and drag to select the results.
Right click to copy the selected results to the clip board.
Email the results to support@nimblygames.com

SkyTiger

01-13-2010, 12:53 AM

lamster,
the problem is fixed with REINSTALLING, often to another folder such as /program files/Altitude2 and Altitude3 and Altitude4 etc....
i'm on Altitude7 now :P, reinstalling works EVERYTIME!!
i'm saying it has nothing to do with ISP.

Well, maybe when i do get out of this internet ****hole and get back to australia i won't see this problem anymore... we'll see.

lamster

01-13-2010, 12:57 AM

Sorry SkyTiger, I was looking at the other threads you linked which appear to be completely different issues. If reinstalling is the only solution it seems very likely that your problem is related to a local firewall of some sort (whether Windows7 built-in or some anti-virus / security product you are running). Are you certain that it's not strictly sporadic internet access -- e.g., when your latest fresh install starts working have you tried going back and launching Altitude3 to see if it now works as well?

SkyTiger

01-13-2010, 04:55 AM

I'm sure the links i gave are seeing a similar problem.
My first experience with this problem was when I posted my thread. I tried to set up my connection etc for 2 days all attempts to set up forwarding does not work. Then i tried reinstalling. VIOLA! immediately solved.

The other 6 times i faced this problem, all i had to do for instant solution was reinstalling.

It could be my windows7 problem. But if anyone else can't resolve this issue, try uninstalling, and reinstalling on another folder. Do feedback here whether it works for you.

Element

01-13-2010, 10:54 AM

man, i feel bad for prune, everyone else got it to work again.

Prune

01-13-2010, 05:33 PM

I am in alty now - i re-installed alty wht sky-tiger said; very strange how it all of a sudden stopped working, thanks Karl and Lamster and sky-tiger :D

lamster

01-13-2010, 06:46 PM

Very strange -- are you running Windows 7 as well Prune?

Could you guys both email log files from both an old, non-functional installation (e.g. everything under ~Altitude/log), and also the files from a new, currently-functional installation (e.g. ~Altitude2/log) to support@nimblygames.com?

Prune

01-13-2010, 08:26 PM

no i am XP, and i am really sorry Lamster i deleted the game my comp. but i will see if i can find the files and email them if they would be any help

Prune

01-13-2010, 08:34 PM

i have only got the new log file and i dont think tht will be much use (i deleted it as i dont want to keep un-used porgrams on my comp.), if there is anyway in getting the deleted program which you know of i will definetly email it to you and if the connection problem appears again i will email you the required program

thanks for all your help and sorry i couldnt be of any assistance :(

Flyngbanana

01-13-2010, 08:44 PM

i have only got the new log file and i dont think tht will be much use (i deleted it as i dont want to keep un-used porgrams on my comp.), if there is anyway in getting the deleted program which you know of i will definetly email it to you and if the connection problem appears again i will email you the required program

thanks for all your help and sorry i couldnt be of any assistance :(

Recycle bin?

Prune

01-14-2010, 04:48 PM

nope, i un-installed it :L