Thesorrow
01-07-2010, 11:30 PM
Altitude freezes on startup when I try to load the game. I purchased the game through steam.
I tried updating my graphics drivers.
I tried reinstalling through steam.
I tried installing through the stand-alone installer.
I tried the nvidida driver tweaks suggested by users on the forums.
There is no error dialogue that pops up and I am at a loss as to what to do.I cannot include the required system information below because your forum does not support uploading the files as requested in the readfirst post. It says that the log files aren't in a support format and that the mysysteminfo file is too big. I have included the launch and altitude files below as text but the mysysteminfo is too big for the post so I can't include it. Please help, and fix the file submitting on your forum to allow help requests to be submitted as you request them.
LAUNCH FILE
INFO [2010-01-07 16:35:29,875] [main]: Initialized logger: file=log\Launch.log, level=DEBUG, pattern=%p [%d{ISO8601}] [%t]: %m%n, maxFileSize=100KB, maxBackups=1, wasInitialized=false
INFO [2010-01-07 16:35:29,968] [main]: Launching 'C:\Program Files\Altitude\launch-game.xml', args=[]
WARN [2010-01-07 16:35:29,968] [main]: Launcher failed to load progress report from update\download\_update-progress.xml
INFO [2010-01-07 16:40:19,968] [main]: Initialized logger: file=log\Launch.log, level=DEBUG, pattern=%p [%d{ISO8601}] [%t]: %m%n, maxFileSize=100KB, maxBackups=1, wasInitialized=false
INFO [2010-01-07 16:40:20,109] [main]: Launching 'C:\Program Files\Altitude\launch-game.xml', args=[]
WARN [2010-01-07 16:40:20,125] [main]: Launcher failed to load progress report from update\download\_update-progress.xml
ALTITUDE FILE
INFO [2010-01-07 16:35:30,421] [main]: Initialized logger: file=log\Altitude.log, level=DEBUG, pattern=%p [%d{ISO8601}] [%t]: %m%n, maxFileSize=100KB, maxBackups=1, wasInitialized=false
INFO [2010-01-07 16:35:30,562] [main]: Creating default options: config\options.xml
WARN [2010-01-07 16:35:30,765] [main]: Creating default swear word filter: config/filtered_swear_words.txt
INFO [2010-01-07 16:35:30,765] [main]: Using any available IP (wildcard).
INFO [2010-01-07 16:35:30,828] [main]: Display.init
INFO [2010-01-07 16:35:30,843] [Thread-1]: Requesting UPnP information for 0.0.0.0/0.0.0.0
INFO [2010-01-07 16:35:31,250] [main]: Display.desktopResolution=1280x1024
INFO [2010-01-07 16:35:31,296] [Thread-2]: Server lookup complete: 75.102.27.114:31383
INFO [2010-01-07 16:35:31,359] [Thread-3]: Internet lookup complete: Connected
INFO [2010-01-07 16:35:31,375] [main]: setDisplayMode(1024 x 768 x 32 @60Hz, fs=true, vsync=true)
INFO [2010-01-07 16:35:33,781] [Thread-1]: No UPnP gateway found
INFO [2010-01-07 16:35:35,859] [main]: Display.reportedFrequency=60
INFO [2010-01-07 16:35:35,859] [main]: Display.targetedFrequency=60
INFO [2010-01-07 16:35:35,890] [main]: Distributor is nimblygames
INFO [2010-01-07 16:35:35,906] [main]: Creating default recent maps file: config\recently_played_maps.xml
INFO [2010-01-07 16:35:36,000] [main]: checkResourceVersion: failed to determine cached resource version
INFO [2010-01-07 16:35:36,750] [main]: Audio system on-get convert: sounds/ui/button_hover.ogg
INFO [2010-01-07 16:35:36,812] [main]: Audio system on-get convert: sounds/ui/modal_window_focus_error.ogg
INFO [2010-01-07 16:35:36,859] [main]: Audio system on-get convert: sounds/ui/window_transition_in.ogg
INFO [2010-01-07 16:35:36,906] [main]: Audio system on-get convert: sounds/ui/window_transition_out.ogg
INFO [2010-01-07 16:40:20,500] [main]: Initialized logger: file=log\Altitude.log, level=DEBUG, pattern=%p [%d{ISO8601}] [%t]: %m%n, maxFileSize=100KB, maxBackups=1, wasInitialized=false
INFO [2010-01-07 16:40:20,531] [main]: Creating default options: config\options.xml
INFO [2010-01-07 16:40:20,562] [main]: Using any available IP (wildcard).
INFO [2010-01-07 16:40:20,578] [Thread-1]: Requesting UPnP information for 0.0.0.0/0.0.0.0
INFO [2010-01-07 16:40:20,609] [main]: Display.init
INFO [2010-01-07 16:40:20,671] [Thread-2]: Server lookup complete: 75.102.27.114:31383
INFO [2010-01-07 16:40:20,671] [main]: Display.desktopResolution=1280x1024
INFO [2010-01-07 16:40:20,718] [Thread-3]: Internet lookup complete: Connected
WARN [2010-01-07 16:40:20,734] [main]: Falling back to windowed mode; config\_display_progress.tmp exists
INFO [2010-01-07 16:40:20,734] [main]: setDisplayMode(1024 x 768 x 32 @60Hz, fs=false, vsync=true)
INFO [2010-01-07 16:40:21,203] [main]: Display.reportedFrequency=60
INFO [2010-01-07 16:40:21,203] [main]: Display.targetedFrequency=60
INFO [2010-01-07 16:40:21,218] [main]: Distributor is nimblygames
INFO [2010-01-07 16:40:23,203] [Thread-1]: No UPnP gateway found
I tried updating my graphics drivers.
I tried reinstalling through steam.
I tried installing through the stand-alone installer.
I tried the nvidida driver tweaks suggested by users on the forums.
There is no error dialogue that pops up and I am at a loss as to what to do.I cannot include the required system information below because your forum does not support uploading the files as requested in the readfirst post. It says that the log files aren't in a support format and that the mysysteminfo file is too big. I have included the launch and altitude files below as text but the mysysteminfo is too big for the post so I can't include it. Please help, and fix the file submitting on your forum to allow help requests to be submitted as you request them.
LAUNCH FILE
INFO [2010-01-07 16:35:29,875] [main]: Initialized logger: file=log\Launch.log, level=DEBUG, pattern=%p [%d{ISO8601}] [%t]: %m%n, maxFileSize=100KB, maxBackups=1, wasInitialized=false
INFO [2010-01-07 16:35:29,968] [main]: Launching 'C:\Program Files\Altitude\launch-game.xml', args=[]
WARN [2010-01-07 16:35:29,968] [main]: Launcher failed to load progress report from update\download\_update-progress.xml
INFO [2010-01-07 16:40:19,968] [main]: Initialized logger: file=log\Launch.log, level=DEBUG, pattern=%p [%d{ISO8601}] [%t]: %m%n, maxFileSize=100KB, maxBackups=1, wasInitialized=false
INFO [2010-01-07 16:40:20,109] [main]: Launching 'C:\Program Files\Altitude\launch-game.xml', args=[]
WARN [2010-01-07 16:40:20,125] [main]: Launcher failed to load progress report from update\download\_update-progress.xml
ALTITUDE FILE
INFO [2010-01-07 16:35:30,421] [main]: Initialized logger: file=log\Altitude.log, level=DEBUG, pattern=%p [%d{ISO8601}] [%t]: %m%n, maxFileSize=100KB, maxBackups=1, wasInitialized=false
INFO [2010-01-07 16:35:30,562] [main]: Creating default options: config\options.xml
WARN [2010-01-07 16:35:30,765] [main]: Creating default swear word filter: config/filtered_swear_words.txt
INFO [2010-01-07 16:35:30,765] [main]: Using any available IP (wildcard).
INFO [2010-01-07 16:35:30,828] [main]: Display.init
INFO [2010-01-07 16:35:30,843] [Thread-1]: Requesting UPnP information for 0.0.0.0/0.0.0.0
INFO [2010-01-07 16:35:31,250] [main]: Display.desktopResolution=1280x1024
INFO [2010-01-07 16:35:31,296] [Thread-2]: Server lookup complete: 75.102.27.114:31383
INFO [2010-01-07 16:35:31,359] [Thread-3]: Internet lookup complete: Connected
INFO [2010-01-07 16:35:31,375] [main]: setDisplayMode(1024 x 768 x 32 @60Hz, fs=true, vsync=true)
INFO [2010-01-07 16:35:33,781] [Thread-1]: No UPnP gateway found
INFO [2010-01-07 16:35:35,859] [main]: Display.reportedFrequency=60
INFO [2010-01-07 16:35:35,859] [main]: Display.targetedFrequency=60
INFO [2010-01-07 16:35:35,890] [main]: Distributor is nimblygames
INFO [2010-01-07 16:35:35,906] [main]: Creating default recent maps file: config\recently_played_maps.xml
INFO [2010-01-07 16:35:36,000] [main]: checkResourceVersion: failed to determine cached resource version
INFO [2010-01-07 16:35:36,750] [main]: Audio system on-get convert: sounds/ui/button_hover.ogg
INFO [2010-01-07 16:35:36,812] [main]: Audio system on-get convert: sounds/ui/modal_window_focus_error.ogg
INFO [2010-01-07 16:35:36,859] [main]: Audio system on-get convert: sounds/ui/window_transition_in.ogg
INFO [2010-01-07 16:35:36,906] [main]: Audio system on-get convert: sounds/ui/window_transition_out.ogg
INFO [2010-01-07 16:40:20,500] [main]: Initialized logger: file=log\Altitude.log, level=DEBUG, pattern=%p [%d{ISO8601}] [%t]: %m%n, maxFileSize=100KB, maxBackups=1, wasInitialized=false
INFO [2010-01-07 16:40:20,531] [main]: Creating default options: config\options.xml
INFO [2010-01-07 16:40:20,562] [main]: Using any available IP (wildcard).
INFO [2010-01-07 16:40:20,578] [Thread-1]: Requesting UPnP information for 0.0.0.0/0.0.0.0
INFO [2010-01-07 16:40:20,609] [main]: Display.init
INFO [2010-01-07 16:40:20,671] [Thread-2]: Server lookup complete: 75.102.27.114:31383
INFO [2010-01-07 16:40:20,671] [main]: Display.desktopResolution=1280x1024
INFO [2010-01-07 16:40:20,718] [Thread-3]: Internet lookup complete: Connected
WARN [2010-01-07 16:40:20,734] [main]: Falling back to windowed mode; config\_display_progress.tmp exists
INFO [2010-01-07 16:40:20,734] [main]: setDisplayMode(1024 x 768 x 32 @60Hz, fs=false, vsync=true)
INFO [2010-01-07 16:40:21,203] [main]: Display.reportedFrequency=60
INFO [2010-01-07 16:40:21,203] [main]: Display.targetedFrequency=60
INFO [2010-01-07 16:40:21,218] [main]: Distributor is nimblygames
INFO [2010-01-07 16:40:23,203] [Thread-1]: No UPnP gateway found
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